Know Your Customer and AML Policy

KYC and AML procedures focus on risk control. Financial platforms face exposure to fraud, unlawful transfers, and misuse by criminal networks. These rules help reduce legal, regulatory, and reputational risks.

The platform applies international standards related to money laundering prevention and counter terrorism financing. Compliance remains a constant process rather than a one-time check. Internal reviews, transaction monitoring, and document verification support this approach.

Account creation confirms agreement with these policies. Continued use of the platform confirms acceptance of verification requirements and compliance checks.

A dedicated compliance team oversees AML and KYC procedures. This team develops internal rules, updates verification standards, and reviews account activity. All staff members follow these rules as part of daily operations.

Monitoring covers deposits, withdrawals, and betting activity. Transaction patterns that fall outside normal behaviour may trigger additional review. The aim stays focused on protection rather than restriction.

The compliance team also manages communication with verified account holders and reviews submitted documents for accuracy and validity.

Verification confirms identity, age, and account ownership. Each bettor must complete this process before withdrawals become available. Required documents usually include:

• A clear colour copy of a passport or national ID;
• Pages showing photo, full name, date of birth, and document number.

Additional documents may be requested when necessary:

• Driving licence;
• Utility bill or bank statement as address proof.

Phone number confirmation also forms part of verification. SMS confirmation links the account to a valid contact number.

Requests for extra documents may appear at any stage. These requests help complete compliance checks and confirm account ownership.

Withdrawals remain available only after identity verification finishes. Funds can transfer only to payment methods registered under the verified account holder’s name.

Third-party withdrawals are not allowed. Internal transfers between bettors also remain prohibited. These restrictions prevent misuse and protect account balances.

A completed questionnaire may also be applied for before withdrawal approval. This step helps confirm activity patterns and payment consistency.

Financial platforms must cooperate with banks and regulatory authorities. The platform may share customer information with financial institutions or law enforcement when required by law.

Consent for such sharing forms part of account registration. Information storage follows legal retention requirements. Betting history, transaction data, and identity records remain stored for at least 5 years.

Data handling follows confidentiality rules. Access remains limited to authorised compliance and security teams.

Account holders agree to follow all applicable laws related to financial activity. These laws include national and international rules that address fraud, illegal transfers, and unlawful funding sources.

Each bettor confirms the lawful origin of deposited funds. Ownership of funds must remain clear and verifiable. Use of borrowed or third-party funds may trigger review.

Participation in illegal activity through the platform remains prohibited. Any direct or indirect involvement may lead to account restrictions or closure.

Certain activity patterns raise compliance concerns. These may include mismatched payment details, unusual transaction behaviour, or signs of payment manipulation. Examples include:

• Deposits from accounts with different ownership details;
• Chargeback activity or payment reversals;
• Attempts to bypass withdrawal rules.

When such activity appears, the platform may start an internal investigation. During this period, account access may face temporary restrictions. Payments may pause until the review finishes.

Actions taken during investigations follow applicable laws and internal compliance rules.

Extra checks may apply when withdrawal methods differ from deposit methods. This process confirms consistency and reduces risk.

Refusal to provide requested information may lead to account suspension during review. Cooperation helps speed up verification and restore access. During investigations, the platform may request:

• Additional identity documents;
• Copies of payment cards;
• Transaction receipts or bank confirmations.

Original documents may also be requested in rare cases.

Accounts linked to higher-risk regions face enhanced scrutiny. These checks apply due to international compliance standards and risk classification.

Additional documentation or longer review periods may apply in such cases. These measures protect both the platform and account holders.

The platform may refuse transactions considered suspicious. Account blocking or closure may occur when compliance risks remain unresolved.

Such actions do not create civil liability for the platform. These measures exist to meet legal obligations and protect financial systems.

The platform does not provide detailed explanations about AML measures beyond required communication. Exceptions apply when services pause, document requests appear, or account actions occur.

This KYC and AML policy forms part of the Customer Agreement. Opening an account confirms acceptance of these rules and procedures.

Compliance supports long-term platform stability, financial security, and lawful operation. Identity verification protects both bettors and the platform while maintaining trust and transparency.