Privacy Policy Notice

Privacy rules apply to all individuals interacting with the platform in different ways. Registered bettors fall under the policy from the moment of account creation and remain covered even after account closure. Visitors who browse pages without registration are also included, since technical and usage data may still be processed.

In some situations, personal data related to third parties becomes relevant. Examples include individuals connected to transactions, persons linked through compliance checks, or persons identified through regulatory screening. Such data processing follows strict legal boundaries and serves regulatory purposes only.

Data protection laws grant individuals several rights regarding personal information. These rights exist to provide transparency and control over how data is handled.

Confirmation may be requested regarding personal data processing activities. Information may include processing purposes, data categories, storage periods, and data recipients. Copies of stored personal data may also be requested.

Corrections may be requested where personal data appears inaccurate or incomplete. Updates help maintain accurate records and support lawful processing.

Requests for deletion, anonymization, or restriction may apply where data no longer serves a legal purpose, exceeds necessity, or violates applicable laws. Certain data may remain stored where legal retention rules apply.

Personal data provided directly may be requested in a structured and machine-readable format. Transfer to another entity may take place where technically feasible and legally permitted.

Consent-based processing may be withdrawn at any time. Withdrawal may affect service availability where consent represents the legal basis for processing.

Objections may apply where processing relies on legitimate interest or direct marketing. Automated decisions may also be reviewed, with the option to request human assessment.

Complaints may be submitted to relevant supervisory authorities where data protection rules appear violated. Requests related to these rights may be submitted through official support channels.

Personal data processing depends on how services are accessed and used. Several categories of data may apply.

Identification data includes name, date of birth, address, username, identification numbers, copies of identity documents, citizenship details, and biometric verification materials. These data support account access, security checks, betting activity, and regulatory compliance.

Verification and KYC data include proof of address documents, source of funds records, income confirmations, sanction screening results, politically exposed person indicators, and facial verification images. These data support compliance with financial regulations.

Contact and communication data includes phone numbers, email addresses, chat history, call recordings, and support correspondence. Communication records help manage support requests and dispute handling.

Financial data includes payment method details, transaction history, deposit and withdrawal records, payer information, and tax-related data.

Technical and usage data includes IP address, device type, browser details, cookies, geolocation indicators, ISP data, and session activity. These data support security, fraud prevention, and system stability.

Preference data reflects consent status related to marketing communication and optional tracking technologies.

Personal data may originate from multiple sources, depending on the interaction type.

Direct sources include registration forms, account usage, payment activity, support contact, surveys, and browsing activity. Technical data may also be generated automatically during platform access.

Third-party sources may include payment providers, fraud prevention services, public sanction lists, regulatory authorities, judicial requests, and other bettors where legally required.

Each source follows applicable data protection rules and serves a defined purpose.

Certain personal data remains mandatory. Identity verification, AML rules, and regulatory standards require data submission before account use, betting access, or withdrawal availability.

Failure to provide required data prevents account activation or continuation. These requirements protect financial systems and ensure lawful operation.

Personal data processing supports several operational and legal purposes.

Account registration and service provision rely on personal data to create and manage accounts, process bets, handle payments, settle results, apply limits, and enforce terms. Legal grounds include contract performance, legal obligations, and legitimate interest related to risk management.

Identity verification and regulatory reporting support compliance with gambling and financial laws. Verification checks confirm identity, age, and transaction legitimacy. Legal basis relies on statutory obligations.

Customer support and complaint handling rely on communication data to respond to requests and resolve issues. Call recordings may apply where legally permitted. Legal grounds include contract performance, legal duties, and legitimate interest.

Dispute resolution and legal claims may require data processing to defend rights, manage claims, or recover debts. Legal basis relies on legitimate interest.

Marketing communication relies on consent where required. Preferences control message delivery and tracking tools.

Security, fraud prevention, and system integrity rely on technical and behavioural data to detect abuse, protect accounts, and maintain platform stability. Legal grounds include legal obligations and legitimate interest.

Regulatory compliance may require reporting to gambling authorities, tax agencies, and other regulators. Processing supports self-exclusion registers, eligibility checks, and lawful reporting duties.

Cookies and similar technologies support platform functionality, security, and analytics. Essential cookies support account access and system stability. Optional cookies support usage analysis and advertising where consent exists.

Consent controls non-essential technologies. Cookie retention periods vary depending on purpose and configuration.

Personal data may be shared with authorized processors and controllers under strict conditions.

Public authorities may receive data where required by law. These include gambling regulators, law enforcement bodies, and tax authorities.

Other recipients may include payment providers, legal advisors, tax consultants, fraud prevention partners, technology providers, and sports governing bodies during integrity investigations.

Personal data is not sold or rented. Disclosure follows legal obligations or legitimate business needs.

Personal data may be transferred to other countries where service providers operate. Transfers follow data protection safeguards.

Safeguards may include adequacy decisions, standard contractual clauses, binding corporate rules, or explicit consent where applicable. Each transfer aims to protect data rights and security.

Personal data remains stored only for periods required by law or operational necessity.

Active account data remains stored while the account stays active. Regulatory data related to contracts and betting activity remains stored for at least 5 years. AML and KYC data follow statutory retention periods.

Complaint records remain stored for at least 2 years. Marketing data remains stored until consent withdrawal. Cookie data follows defined retention settings.

Data deletion or anonymization occurs once retention periods expire, unless legal grounds require longer storage.

Security measures protect personal data against unauthorized access, misuse, loss, or alteration. Measures include encryption, access controls, monitoring systems, and staff training.

Security incidents receive immediate assessment. Affected individuals and authorities receive notification where required. Support channels remain available for assistance.

Services remain restricted to individuals aged 18 or above. Data related to underage access is removed where detected, in line with legal obligations.

Concerns related to personal data processing may be raised through official support channels. Supervisory authorities may also receive complaints where legal violations are suspected.

Transparency and lawful processing remain core principles guiding personal data protection across all services.